Shipping Policy

Effective Date: January 1, 2025

At Phoenix Top Notch Tools, we strive to deliver high-quality products to customers worldwide with transparent and reliable shipping services. Below is our detailed shipping policy for both domestic and international orders.

Shipping Rates

United States (Domestic)

  • Orders Over $50:
    Enjoy FREE Standard Shipping on all orders totaling $50 or more (before taxes and discounts).

  • Orders Under $50:
    A flat rate of $5.99 applies for Standard Shipping on orders totaling less than $50.

International

  • Flat Rate Shipping: A flat rate of $12.99 applies to all international orders, regardless of order value.
    (Note: Customs duties and taxes may apply in your country and are the buyer’s responsibility.)

Processing Time

  • All orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery Timeframes

United States (Domestic)

  • Standard Shipping: Delivery within 7-12 business days after the order has been processed.

International Orders

  • Flat Rate Shipping: Delivery within 7-15 business days after the order has been processed.
    (Note: Delivery times may vary based on the destination country's customs clearance process.)

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • Use this tracking number to monitor your shipment on the carrier's website.

Customs, Duties, and Taxes for International Orders

  • For international shipments, customs duties and taxes may apply and are determined by your country's regulations.
  • Any additional fees are the responsibility of the buyer. Phoenix Top Notch Tools is not responsible for delays caused by customs or any additional charges incurred.

Shipping Restrictions

  • We currently ship to most countries worldwide. However, shipping may be unavailable to some regions due to carrier restrictions.
  • We do not ship to PO Boxes or APO/FPO addresses.

Lost or Damaged Packages

We take care to ensure your order is securely packaged, but if your package is lost or damaged during transit:

  1. Contact us at support@jrmarketingdirect.com with your order number and details of the issue.
  2. We will work with the carrier to resolve the issue promptly.

Changes to This Policy

We reserve the right to modify this shipping policy at any time. Updates will be reflected on this page, so please review it periodically.

If you have any questions about our shipping policy or need assistance, feel free to contact us at support@jrmarketingdirect.com.

Thank you for choosing Phoenix Top Notch Tools for your shopping needs!